Privacy Policy

Account and Order Data

You can create an account with a username and password; no email address is required. An email address is optional and is not a condition of using the service. Do not include personal information unrelated to your issue in your username or support ticket. If you choose to provide an email address, it will only be used to handle the related request, not for marketing messages.

The service processes usernames, protected credentials used to verify passwords, subscription status, data usage, and order records to authenticate users, deliver subscriptions, and handle billing. Order records include the selected plan, amount, payment status, and transaction reference, and are used to confirm payments, process refunds, and resolve transaction disputes. Do not send your password or full subscription credentials to customer support.

No-Logs Policy and Connection Data

K7VPN follows a no-logs policy: it does not record which websites users access through subscription routes, store browsing histories, lists of destination domains, or communications, or build personal usage profiles from this information.

Connection logs are not routinely retained long term, and no connection history is created that could trace an individual’s destinations. Temporary session data needed to maintain a connection is released when the session ends. Cumulative account traffic and plan usage are billing data, not records of website visits.

Troubleshooting uses only necessary error types, client environment details, and service status. If additional diagnostic information is needed, its purpose will be explained. Please remove account credentials and unrelated content before sharing it. Diagnostic information is retained only for as long as needed to resolve the issue.

Website Analytics and Local Storage

Website analytics help us understand page visits, referral categories, device or browser types, and feature usage so we can identify site issues and improve content. Website analytics are handled separately from activity through subscription routes and are not used to reconstruct the websites users access through those routes.

Cookies and browser local storage may be used to maintain sessions, remember login status, and save language preferences. Login credentials are used to verify panel requests; avoid keeping your session active on shared devices. You can restrict cookies or clear site data in your browser settings. Doing so may require you to log in again and may restore some preferences to their defaults.

Payments and Necessary Data Sharing

The service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party provider, while K7VPN uses order reference information and payment results to deliver the associated benefits. The provider’s rules govern its collection, verification, and retention of payment information. K7VPN does not ask users to submit payment account passwords or private keys.

The service does not sell personal information. To process payments, provide necessary technical support, or meet applicable legal obligations, we may share the minimum information required with relevant processors and limit its use to those purposes. If we receive a valid legal data request, we will process only the information we actually hold and only to the extent required.

Data Retention and Deletion Requests

Account data is retained until account services end or a deletion request is completed. Order and refund records are retained until they are no longer needed to reconcile transactions, handle disputes, or meet applicable legal requirements. Analytics data is kept only as long as needed for analysis, then deleted or stripped of identifiers that could link it to an individual; it is not retained indefinitely.

You can sign in to the panel and submit a request to access, correct, or delete account data through the support ticket portal. To prevent others from acting on your behalf, the service will verify control of the account and explain the outcome. Deleting an account may affect subscription access and access to past order details. If information cannot yet be deleted due to a transaction dispute or legal obligation, its use will be restricted and it will be handled once the retention reason no longer applies.

Policy Updates and Questions

If data purposes or handling practices change, this page will be updated along with the date at the top. Changes to important processing rules will be announced on the website or in the user panel. Where separate consent is required by law, continued browsing does not replace the required authorization process.

For questions about privacy or data handling, submit a support ticket through the user panel and identify the relevant page, order, or request type. For service use and refund rules, see the Terms of Service. This policy does not replace the applicable transaction terms.